Iowa State University recently announced that Colleen Frein has earned the recognition of Certified Professional Guide. Frein is the Membership Director and Community Concierge for the Mason City Chamber of Commerce.
The Professional Guide Training and Certification program is the first of its kind in Iowa, specifically designed by Iowa State University Extension and Outreach Community Development Specialists for staff and volunteers who deliver interpretive programs or lead guided community tours to the public. Certification candidates must complete a training workshop, which combines theoretical foundations of the profession with practical skills in delivering quality experiences to visitors. The final certification process is conducted at each individual’s place of work, directly applying professional guide practices most appropriate for each community or attraction, and improving visitor experiences across Iowa.
ISU’s professional guide training workshop and certification program can be held in any Iowa community. For more information about this program, click here or contact ISU Extension State Tourism Specialist, Diane Van Wyngarden.